Working with us
The answers procurement
asks for first
How an engagement is scoped, how it's paid for, who stands behind it, and who owns what at the end. It's all here so the first conversation can be about your operation rather than our paperwork.
Price
Fixed, for a written scope
Agreed before work starts. The scope says what's in, and the price doesn't move while the scope holds.
Payment
Three milestones
Project start, interim review, go-live. Or in full up front, if that suits your finance team better.
Insurance
£1m professional indemnity
Held with AXA by StoreBuilder Ltd. The certificate is available on request before you sign.
Ownership
Yours from day one
The store is built in your own Shopify account. The domain, the data and the build stay with you.
What each milestone pays for
Each payment falls due when something you can check has happened, never on a calendar date. The last one is due only after the cutover has run.
| Milestone | What triggers it | What you have at that point |
|---|---|---|
| 1 · Project start | The scope is agreed and the engagement agreement signed | A written scope, the partners named for each specialist slice, and a migration plan |
| 2 · Interim review | You review the new store as an unpublished preview in your own account | A working store to test against your own orders, products and integrations, before anything goes live |
| 3 · Go-live | The cutover has run and the new store is taking orders | The live store, redirects in place, and the rollback plan kept ready through the first days |
Who you're contracting with
The company
Crossdock is a trading name of StoreBuilder Ltd, registered in England & Wales, company no. 09590027, trading since 2015 and a Shopify Partner.
The principal
Tony Cooper is accountable for the engagement from the first conversation to the cutover, and is the person you deal with throughout.
The partners
Specialist slices go to partners who are named to you before anything is signed. One contract covers all of it, so there's one party accountable for the cutover.
Commercial relationships
StoreBuilder Ltd is a Shopify Partner and earns referral commission when a merchant moves to or upgrades a Shopify plan through us. We also hold an affiliate account with Stok.ly, which makes stock and order management software. No other vendor named on this site pays us.
The engagement agreement is a separate document signed before work starts. This website's terms of use don't replace it, and how enquiries are handled is set out in the privacy notice.
Start with a conversation
What the systems are doing now, and what you need them to do. We'll tell you whether it's a platform problem or something cheaper.